Refund Policy for Online Training

At Global Talent Catalyst (GTC), we strive to deliver exceptional online training experiences. However, we understand that situations may arise where participants need to cancel their enrollment or request a refund. Below is our policy regarding refunds and cancellations:

  1. Eligibility for Refunds

We offer refunds for online training courses under the following circumstances:

  • If GTC cancels or reschedules the training session to a date that the participant cannot attend.
  • If the participant withdraws from the training program at least 7 days prior to the start date of the course.
  1. Non-Refundable Scenarios

Refunds will not be provided in the following situations:

  • The participant withdraws less than 7 days before the course start date.
  • The participant has already attended one or more sessions of the course.
  • Failure to attend the course without prior notification (no-show).
  1. Refund Request Process

To request a refund:

  1. Send an email to [email protected] with your name, course details, and reason for the refund request.
  2. Refund requests must be submitted within 7 days of enrollment or 7 days before the course start date, whichever comes first.
  3. Our team will process your request within 5-7 business days and notify you of the outcome.
  1. Refund Payment Method
  • Refunds will be issued to the original payment method used during registration.
  • Depending on your payment provider, it may take up to 10 business days for the refund to reflect in your account.
  1. Rescheduling and Credit Options

If you are unable to attend the course, we encourage you to reschedule or transfer your enrollment to a future session. In such cases:

  • You may reschedule to another course session at no additional cost if notified at least 3 days prior to the course start date.
  • Course credits are valid for up to 6 months from the original enrollment date.
  1. Cancellations by GTC

In the unlikely event that GTC cancels or postpones a course:

  • Participants will be offered a full refund or the option to transfer their enrollment to a future session.
  1. Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

  1. Contact Us

If you have any questions about our Refund Policy or need assistance with cancellations, please reach out to us: